What our customers say
Foxhills
We initially contacted Bespoke HR to provide general HR assistance to our in-house team and have valued the support from everyone we have dealt with. One of the best things is that the assistance is like a 24 / 7 service and it’s personalised, proactive and genuine. Bespoke HR really is one of our preferred partners.
The Oakwood
Having Nicky has benefitted not only us, but all the team at The Oakwood. We have really appreciated the support given by Bespoke HR.
YesColours
We value the support from Bespoke HR. It’s reassuring to know that we have someone at the end of the phone to help us with HR issues if and when they arise.
Holland Park Dental Centre
We have been using Bespoke HR for a couple of years as our off-site HR department to help us ensure compliance with current guidelines and help us promote a positive and fair workplace environment while navigating an ever-changing employment scene. Alison in particular is incredibly knowledgeable and any queries are always dealt with promptly and effectively. Highly recommended, especially for smaller business that cannot accommodate an HR consultant within their team. They were able to help us with a few very difficult and stressful situations. Highly recommend Bespoke HR.
Crate Brewery
We engaged with Bespoke HR to give us peace of mind that we have access to experts as and when HR issues arise. They have also helped us with other aspects like obtaining sponsorship licences, saving us considerable time. We would recommend Bespoke HR to businesses looking for HR support.
Carrie Elizabeth Jewellery
Bespoke HR assisted us with general HR tasks like creating a company handbook and implementing HR software. We would recommend them to any business looking for trusted HR support and advice. They were an invaluable support for a small business.
Banham Security
It’s an absolute pleasure to work with the team at Bespoke HR. Laura is very professional, supportive and understands our business and the challenges we face. We regard her as part of our team, and we can only say thank you for everything that she has done for us.
Yehudi Menuhin School
“We have been with Bespoke HR for a little over a year and have found them unfailingly supportive. The advice is always well considered and comes from a wealth of deep experience in the sector. It has been a pleasure to work with Tara, who has guided us through difficult situations, always with a positive approach and successful outcome.”
Stevens & Bolton LLP
I have known and worked closely with Alison and her team at Bespoke HR for over 10 years. I have always found them to be thoroughly professional, incredibly personable and approachable, and can always be relied upon to deliver a top quality service. That is why throughout that entire time I have always recommended them to my clients as the outsourced HR service provider of choice.
We’ve worked with Bespoke on a number of projects, most recently a series of training sessions for our team. The feedback was excellent, with instant value that we could put directly into our day to day. Would highly recommend.
We are a small team and Bespoke HR has supported us by reviewing our documentation and helped with recruitment as we grow our team. Everyone we have worked with is professional, enthusiastic and helpful. Highly recommended.
East Berks Primary Care Trust (EBPC)
EBPC has worked with Bespoke HR for approximately two years now. We needed somebody at the end of the phone or email to be replied upon to give us really robust information that our operations team could take forward. Having that constant support, knowing that you have a safety net behind you, is what you need for a growing business. I would absolutely recommend Bespoke HR and the series that we’ve had has been second to none.
Although we originally engaged Tara to assist with a project, we have immediately seen the value in outsourced HR support. This has given us the flexibility we need to be able to focus on achieving the College’s strategic goals and delivering on our commitment to members.
The Bespoke HR team has offered general advice and support at each stage of our employee lifecycle. From onboarding and home-working assessments to policy writing and exit interviews. We would recommend them to anyone looking for HR services.
As the UK arm of a global organisation, we looked to Bespoke HR for outsourced HR support and guidance. The team has consistently provided sound advice and we are reassured to know that they are always available face to face or on the phone as and when we need them.
Minna Technologies
We have outsourced our HR and payroll to Bespoke HR for the past few years. For us, the two work together in tandem which means we have all our staff needs covered. We’ve found the payroll service to be flexible and tailored to our business; including things like salary sacrifice. We’ve also benefitted from journal creation, pensions administration and general payroll advice from the team over the years. If you’re looking for a provider to fulfill both your HR and payroll requirements, then I would highly recommend Bespoke HR.
Tell
We at Tell reached out to Bespoke HR by the end of 2022 for their staff review service, and I can confidently say it was one of the greatest decisions we’ve made lately for our business.
Initially, we reached out to them for their staff appraisal service, as we wanted to ensure that our team was performing at its highest level. However, as we began working with them, we quickly realised that they could help us with much more than just that.
Lauren, who works directly with us, was extremely knowledgeable about all aspects of human resources, including payroll and policy development. She was able to provide us with invaluable guidance and support in these areas, which helped us to streamline our operations and improve our overall performance.
What I appreciated most about working with Bespoke HR was their ability to tailor their services to meet our specific needs. They took the time to understand our business and then provided us with a customised plan that addressed only the things we need the most at this time, adapting as we go.
My Cashline
I really enjoy working with Bespoke HR. They are smart, reliable and on the ball!
Media Zoo
As an innovative and evolving business with over 100 employees, we required support with all aspects of our HR and were recommended Bespoke HR. The team has fulfilled all our expectations. We’ve had on-site support since day one covering everything from HR strategy and organisational design to contracts and policies. One of the main advantages of outsourcing our HR, as opposed to hiring an HR Manager, is that we’ve benefitted from the expertise of multiple consultants. The team understands our business and has worked in partnership to achieve our goals.
Albert Road Dental Practice
The team at Bespoke HR has been a great support to our business. As new business owners, they helped us with all our HR issues in a timely and efficient manner. We would definitely recommend Bespoke HR!
The Agency Collective
I have always been really impressed with every single member of Bespoke HR I have dealt with. They are kind, helpful and always go above and beyond.
Cousins Group
As a fast-paced growing business, we needed an HR consultancy that could proactively support us both remotely and on-site. Bespoke HR has provided this and we’ve now worked together for years. As a result, we’ve outsourced our entire HR function. Our HR Consultant supports us with everything from resourcing and employee engagement to employee relations and upskilling our middle managers. We would recommend Bespoke HR to anyone needing HR support.
FS Group
We’ve been working with Bespoke HR for 6 months and have been delighted with every aspect of their work. The advice we’ve received has been well considered as our consultant has listened carefully to each individual situation and understands the culture of our business. We thoroughly recommend Bespoke HR’s services; they’ve had a very real and positive impact on our business.
MMC Homebuilding
We were a new business and engaged Bespoke HR to create our whole suite of HR policies, procedures, templates and contracts contemporaneously doing a key recruitment exercise all with the added complexity of our employing prisoners on day release. All these tasks have been carried out with aplomb and successfully including the creation of a bespoke (excuse the pun) policy for the protection of our staff working with the prisoners. Bespoke HR has been a pleasure to work with, giving us terrific service and we recommend them to any intending client.
Convivio
The Bespoke HR team really spent the time to understand our culture and provide HR support that fitted our ways of working. Yes, they’d give me the stern look and the smart (and frank) legal advice when needed, but they’d also give me the options of how a company like ours might prefer to do things and some suggestions of how to balance both pragmatically. They cared, and that showed.
OMÜ
Fantastic service from Aaron, I couldn’t recommend him enough. He helped us work through a difficult and stressful situation with a disgruntled staff member.
Astute Homestay
Outsourcing my payroll to Bespoke HR has taken away the admin headache of calculations and deductions. It leaves me to get on with running my businesses happy in the knowledge that my staff will be paid accurately and on time.
Invotra
We have worked with Bespoke HR for a number of years. They have helped us with everything from recruitment to restructures and training. We always find them to be helpful and responsive. It’s great to have our own dedicated consultant who understands our business and is part of our team. We would recommend Bespoke HR to any businesses looking for outsourced HR support.
Platypus Digital
We’ve been working with Bespoke for 2 years now. We did a bit of shopping around when the time came to renew our contract in 2020. But I just didn’t feel that providers were able to match Bespoke’s level of responsiveness, expertise and ability to create a positive working relationship with us. That strong relationship is so crucial when discussing HR issues, and we definitely have it with Bespoke HR. So we were really happy to commit to at least another year working with them, and I’d urge any small business who wants HR support to do the same!
ID Comms
Bespoke HR are professional, proactive and friendly. We have been extremely pleased with the support and advice we have received to date, it has given us peace of mind in all HR-related matters. I would recommend them to anyone looking for HR support and look forward to a working relationship with them.
Strategic Coach
Bespoke HR was consistently informative, communicative and professional in supporting us with our various HR and recruitment projects in our UK location. We would highly recommend them to any organisation that is looking for a hands-on, value-adding HR solutions company!
Maroush
Maroush has always preferred to do things in house, and deciding to enlist Bespoke HR was a step in a different direction for us as a group. We have not looked back since and cannot imagine getting through this year in particular without their support. The team itself are an absolute pleasure to work with on a personal level, and professionally give the exact support and reassurance that is needed in the delicate area of HR. The response turnaround is so quick that you forget you are one of many clients. Our company would definitely recommend working with Bespoke HR.
Resknow web design & digital marketing
Since I have started working with Nicky I have been thoroughly happy with the service provided by Bespoke HR.
Nicky has been great and so helpful during these challenging times and when I do have any queries she listens and comes up with simple solutions which are easy to implement. I look forward to working with her moving forward.
Eurban
I would like to say thank you to the whole team of Bespoke HR and in particular to Laura for the great support we have received from you this year.
Miss Polly Cafe
We have worked closely with Bespoke HR for the past year. During that time, they have advised us on recruitment, contracts and HR systems. Our consultant understands our business objectives and has slotted in as an extension to our team. We would highly recommend Bespoke HR to any employers who need practical HR advice and support.
Folded Wing
We have been working with Bespoke HR for the last seven years they are fantastic in every way. Through contracts to advice… it’s like having a whole HR department at your fingertips whenever you need. They always have the most up to date advice and have helped us grow the business every step of the way. The best thing about working with them is that Alison and everyone she has employed is very understanding and caring to people’s needs. It’s not just the legal side, but they actually understand the ethos of our company and make sure it connects to HR. We’ve learnt so much working with them and would thoroughly recommend them.
Doro
We chose to work with Bespoke HR at a time when our business was rapidly growing, and we had an increasing need for specialist HR support. Their experienced consultants and flexible approach was ‘just right’ for our organisation and the support provided to manage both small and more complex projects was invaluable.
Bridgend Dental Surgery
Bespoke HR were recommended to us by another dental practice and initially assisted with a TUPE scenario after we acquired a new surgery. Our consultant worked closely with us over a six month period and offered advice on disciplinary, grievance, ACAS negotiations, settlement agreements, dismissals, sickness, unauthorised leave and bullying. They also partnered with an IFA to provide our staff with pensions advice. We continue to work with the team who provide ongoing HR support as and when required.
Hottinger Group
The team at Bespoke HR have helped us with HR project work, including conducting a detailed handbook review and implementation of PDR software. They are responsive and are great resource ideally set up to provide a total HR solution for your business or to compliment your in house HR resources
Consider Creative
We initially engaged Bespoke HR’s services 12 months ago to help us formalise our HR strategy. They have offered guidance on our people growth strategy by restructuring our performance review cycle with career development plans and performance objectives and helped us formalise our HR processes and documentation.
Our senior management team have access to HR experts to help them grow their teams and develop their own managerial skills. Engaging with Bespoke HR has given us a much better HR framework which allows us to operate more effectively and efficiently as a business.
Memiah Limited
We have worked with Bespoke HR for a number of years now, and really value the service they provide. Everyone we have worked with has been great, always on hand and here for us when we need them. We have navigated through many changes over the years, recruitment processes, staff engagement, legal support and contract updates. No job is too big or too small for them – thank you Bespoke HR!
GEDORE Torque Ltd
We have worked closely with Bespoke HR for the past 12 months. They have offered guidance on HR documentation; reviewing our handbooks and contracts, establishing management training, restructuring our appraisal programme and recently launched HR clinics for all of our staff. Our staff and managers now have a regular opportunity to speak to an HR expert about everything from career progression to work-related issues. The support from our consultant means our staff are in good hands, and we can focus on running the business.
HFMC Group Services LLP
HFMC Wealth has now worked with Bespoke HR for four years and in that time has always been very impressed. HR issues can sometimes be quite sensitive or complicated, requiring up-to-date knowledge of current legislation and rulings so the level of detail provided and the timeliness of responses from Bespoke HR has been of immense benefit to our firm. Furthermore, the personnel are all very lovely to deal with, always willing to help and the assistance provided to date has been extremely valuable.
Residential Community Care Ltd
We have worked with Bespoke HR for a number of years and they have helped us with general HR and employee relations issues. Most recently, our consultant has helped us established robust training programmes and set up HR clinics which have been well received by our staff. We value the flexible yet supportive approach from Bespoke HR and they are now an integral part of our team.
Community Foundation for Surrey
We had the benefit of assistance from Bespoke HR in a review of our policies. We were given practical guidance and advice, responsive to our needs, and particularly appreciated the process flowchart which was produced, documenting our recruitment process in useful way. Our consultant was knowledgeable and helpful, and we wouldn’t hesitate to recommend Bespoke HR!
Rock Steady Music School
For over three years now, Bespoke HR have provided us with professional HR advice, administrative support and assisted us in complex employee relations cases. They have been consistently personable, supportive and professional and we would highly recommend them to any business looking for unbiased support and advice with their HR related issues.
Windsor Telecom
The challenge was to find and outsourced HR provider who could provide a flexible, cost-effective and broad solution, but who would also work closely with the business getting to know us and acting as the ‘face’ of HR. Working with Bespoke HR has been like a breath of fresh air and freed us up to move the business forwards strategically.
Phatpocket Limited
Bespoke HR have supported our HR operation whenever called upon to do so without delay or issue. They have helped us to successfully deal with staff issues, staffing issues that were not always straight forward. They provided us clear options, with considered advice and a range of appropriate actions and, whether it was advice for general HR matters and/or cases that required our awareness and adherence to employment law, we have been impressed with the prompt and inclusive advice given and the range of supporting documents available. The people at Bespoke HR are also great to work with!
Workbooks
We looked to Bespoke HR to implement a good strategic HR process to support, encourage and sustain employee retention, recruitment and business growth. We are delighted with the results so far and working with Bespoke HR has been like an extension of our business.
Cubit Technology Limited
We started working with Bespoke HR in 2017. Trading since 2004, we are a London based IT services business and have traditionally enjoyed good retention with a successful team ethos. We felt like we were doing well with just minor issues to resolve from time to time. However, as an expanding business, we also felt that it was critical to make sure that our HR infrastructure was able to successfully support the growth of the business. Bespoke HR were able to support us with compliant reviews and updates of our employment documentation and helped us to fine-tune our on-boarding process. They recently launched a Staff Survey for us and we are currently working with them to embed a robust, performance management process. Working with Bespoke HR has had a hugely positive impact on the business and they are always helpful, responsive and professional.
Penrose
Penrose is a supported housing and services organisation with hostels in London and drop-in centres in Lewisham and Luton. We have approximately 150 employees with a small HR team based at our head office in Islington. We are funded by local authorities and NHS PCT’s. The market is very competitive and funders are always looking for savings, no more so than now following the central governments cuts. Therefore, a restructure was deemed necessary to cut costs and improve communication.
The Executive Management Team decided to remove a tier of management but did not have the in-house resources to achieve this. We therefore engaged the services of Bespoke HR to assist with the planning of this project. They then undertook the majority of the detailed work including: the notice of redundancy announcements; the consultation meetings; identifying the selection criteria, the interviews; the assessment days and the appeal meetings.
We are very pleased that the project was completed on time and within budget with no Employment Tribunal claims. We are very grateful to Alison and her team for all their hard work.
We have used them before and would use them again without hesitation.
MOTEST
“MOTEST has worked with Bespoke HR for a few years, and as a medium-sized company we find their services invaluable – creating a calm and collective environment, along with solid and sound advice when required in the human resources arena.”
Pride Catering Partnership Limited
“We are a medium sized contract catering company with our Head Office in Guildford, Surrey and our units all based in the South East.
We have found Bespoke HR to be quick to respond and professional in the way they carry out their business. Alison demonstrates real loyalty to our company, especially when attending client meetings with us, and is a strong part of my senior management team.
It is easy to forget that we are not the only company they do work for!”
Crash Media Group
“We had very few solid HR processes in place before Bespoke HR came in to consult for us. We also didn’t have quite the right HRMS in place. Bespoke HR gave us the support we needed as a small business, consulting on sensitive matters, and supporting us as we migrated from a less useful HRMS to a much better one which now supports our business properly. We feel we now have more structure in place with our small team in terms of HR, and are thrilled to have better systems to use in the HR life cycle.”
Longborough Dental Practice
“We have been working with Bespoke HR for the last year and they have helped us achieve all this year’s HR goals. Harmonising staff contracts, implementing an annual leave system and rationalising our appraisal system was all done with efficiency and professionalism.
Our dedicated HR consultant was always on the end of the phone or contactable by email, answering all our queries with prompt and sensible advice that was easy to follow. Her presence at HR meetings with staff always made things run very smoothly and she was well liked and respected by our employees.
We would not hesitate to recommend this excellent company to other businesses.”
The Dental Business School
“In the world of HR, you need somebody who knows their stuff, can communicate well and can get the job done. Not just another corporate drone – Alison lives in the real world and knows how to get results – especially for the owners of smaller businesses and professional practices. I’ve seen her at work and she’s good.”
Dental Financial Associates
“I was first introduced to Bespoke HR through one of my clients and it has proved to be a very fortunate introduction.
From the very beginning Alison has a very professional and friendly manner and clearly knows a great deal about her subject. All the team are exactly the same and fun to deal with.
She has been extremely helpful to us in reorganising the way we manage our staff, I felt we were good at this already, but Alison has given us a new insight and created very efficient and effective systems to ensure that we get all our staff issues just right with everyone happy and working to their strengths
As a busy, business owner, you need eyes in the back of your head or you need Bespoke HR. At Dental Financial Associates we are relied upon by our clients to effectively manage all their financial and business related issues. Where we do not have adequate resources in-house, say with an HR issue, we are expected to refer other businesses that can actually sort out the problems.
We only work with dentists so it is vitally important that any company associated with us is reputable. We recommend Bespoke HR to our clients a great deal and are very happy to continue to do so.
Thanks Bespoke HR, you have made a very important part of my business much easier to manage.”
Brentford FC Community Sports Trust
“We are a progressive Sports Trust, registered as an independent Charity employing 100 people with a range of contracts from full to part time.
We chose Bespoke HR because Alison and her team provide a service that is tailored to the needs of our organisation with a dedicated account manager. Alison has become part of our team, providing advice whenever required. There were a number of organisations that wanted our business as we are in an expanding sector but Bespoke HR were clearly the right choice for us.”
CIBT Visas
“Before using Bespoke HR’s PDR system, we used a paper based appraisal system and some managers and employees would leave the preparation to the last minute or they had to waste time chasing other’s comments before we had the appraisal meeting.
Bespoke HR’s PDR system is great as it allows us all to access all the information on our phones and tablets when we are travelling and we can update the staff files constantly.”
Elmsleigh House Dental Clinic
“We have been using Bespoke HR in our business for a number of years, and helping us totally restructure our HR functions.
Their work and assistance has been invaluable in helping us manage all the necessary changes to the business, from contractual issues to recruitment, training and making the necessary changes in the team, so as to improve the overall performance of the business.
I would not hesitate in recommending Bespoke HR services.”
Bracelands Orthodontic Practices
“I run three orthodontic practices at different sites in Surrey and having an online remote appraisal system means that I do not have to be reliant on paperwork and filing systems in order to update comments or review actions.
The appraisal system allows me and the management team to manage staff consistently and fairly and have the information available at any time. Objectives and training can be agreed with deadlines which are recorded and stored to ensure that they are carried out to meet the changing demands of the business.
The staff have all adapted to the new system and find it so simple to use whether it is at work or on their phones / tablets on the move or at home.
Previously some staff were dissatisfied that various verbal discussions were not being delivered. This may have been due to business changes or a change in management or personnel. However, now, all the information is recorded and all historical data and performance is available at any time. This is really valuable for the staff and ensures that we are all accountable for key tasks and actions for the good of the Practices.”
Cegos
“We have been using the services of Bespoke HR for a few years now. They have assisted us with a number of HR projects such us, Recruitment, Company Handbook, Contract Reviews, and Restructures.
Bespoke HR offer a solution that takes into account the needs of our business whilst considering and presenting all the options available, helping us to make the best decision.
Bespoke HR are not a 9-5 solution, they are on hand to help when it is needed. They work as an integral part of the management team, and are committed to the success of our business.”
Impax Asset Management Group PLC
“Bespoke HR has been a great support to our company as it has grown and handled issues of different kinds as they have arisen.
Their pragmatic approach and sound advice are attributes that have provided us with great confidence in the business over the years.
I have no hesitation in recommending Bespoke HR to any business.”
Workrate
“Calculating payroll accurately for a large number of employees all working different shift patterns is a major task. Outsourcing this process has given us peace of mind and freed up valuable resources within the business. The service operates like clockwork and we have peace of mind that deductions and reporting are accurate and made on time.”
Chop’d
“We opened our first Chop’d store in 2004, and now have 15 stores across London, Leeds and Manchester. We sell over 20,000 salads and thousands of soups and stews every week. As a rapidly growing hospitality business, we realised that we needed to engage an expert partner to make sure that we were able to resolve our HR challenges quickly and pragmatically and so enlisted the support of Bespoke HR in 2005. The team have assisted us in a number of different areas from employee disputes and redundancies to TUPE and help with recruitment. Working with Bespoke HR has been seamless, and we are reassured to know we have HR support on tap so that we can get on with growing our business. I have recommended Bespoke to a number of my industry colleagues and would recommend them to any small or medium sized business.”
Alder Veterinary Practice
“I have found Bespoke HR to be responsive, professional, effective HR partners over the last eight years, and would highly recommend them to anyone. They seem to love the jobs you hate – like Mr Muscle! There have been many times over the years when we have had tricky HR situations where Bespoke HR helped immensely.”
EPI Group
“Here at EPI, we’d like to take the opportunity to thank Bespoke HR for their help and support during the current Coronavirus crisis. They have consistently been ahead of the curve with their information and advice. Thank you to Alison and the team.”
The Nose Clinic
“These are difficult times and in difficult times we need friends and experts and generosity of spirit. Alison King at Bespoke HR has provided all these. She promptly and with as up to date information as is possible, in rapidly changing circumstances, responded to all my questions about the government’s Job Retention Scheme. I was provided with advice and counsel as well as practical tools to introduce furlough of team members. To quote her, “we are all in this together.” I cannot recommend her and her company highly enough.”
R Gifts Ltd
“I just wanted to say a massive thanks for all your help. The team always speaks highly of you and appreciates your support.”
Noetica
“The business has been through a number of changes in the past year and Bespoke HR has supported us throughout. They have helped us through a company restructure, reviewed and updated our policies, including hybrid working, and dealt with variations of contracts. Bespoke HR understands our business and works well as part of our team.”
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